ARP Bespoke Travel Ltd
Company Number: 16945992
Registered in England and Wales
Private Hire Operator licensed by Hertsmere Borough Council

ARP Bespoke Travel Ltd (“we”, “us” or “our”) is committed to protecting the privacy of our customers, passengers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

ARP Bespoke Travel Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at admin@arpbespoketravel.com or by telephone on +44 204 5770 007.

2. Information We Collect

We may collect and process the following personal data:

• Full name, email address, telephone number and postal address
• Company name and business contact details
• Booking details including collection and destination addresses, dates, times and journey requirements
• Payment information processed through our secure payment provider
• Flight, train or vessel details where provided for airport or terminal collections
• Information about passengers travelling under a booking, where provided by the Customer
• Communication records including emails, telephone calls and messages relating to bookings or enquiries
• Website usage data including IP address, browser type, pages visited and cookies (see our Cookie Policy)

3. How We Use Your Information

We use personal information for the following purposes:

• To process and manage chauffeur bookings, travel arrangements and related services
• To communicate with you regarding your booking, including confirmations, updates and journey information
• To provide quotations and respond to enquiries
• To process payments and manage invoicing
• To share relevant booking information with Drivers, Chauffeurs or Partner Operators to the extent necessary to perform the service
• To comply with legal and regulatory obligations, including licensing requirements
• To improve our services, website and customer experience
• To send service-related communications where you have an existing booking relationship with us

4. Lawful Basis for Processing

We process personal data on the following lawful bases under UK GDPR:

• Contract: Processing necessary for the performance of a booking or to take steps at your request prior to entering into a contract
• Legal obligation: Processing necessary to comply with our legal and regulatory duties, including private hire licensing requirements
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and managing customer relationships, where these interests are not overridden by your rights
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose

5. Sharing Your Information

We may share personal information with the following categories of recipients where reasonably necessary:

• Licensed Drivers, Chauffeurs and Partner Operators engaged to perform your booking
• Payment processors and financial institutions for the purpose of processing transactions
• Professional advisers including accountants and legal advisers
• Regulatory and licensing authorities where required by law or licensing conditions
• Law enforcement agencies where required by law or to protect our rights

We do not sell, rent or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, licensing or reporting requirements.

Booking records are typically retained for a period of six years from the date of the journey in accordance with applicable legal and regulatory requirements. After this period, personal data will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. These measures are reviewed regularly to ensure they remain appropriate.

8. Your Rights

Under UK data protection legislation, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may request correction of inaccurate or incomplete personal data
• Right to erasure: You may request deletion of your personal data in certain circumstances
• Right to restrict processing: You may request restriction of processing in certain circumstances
• Right to data portability: You may request transfer of your personal data to another organisation in certain circumstances
• Right to object: You may object to processing based on legitimate interests

To exercise any of these rights, please contact us at admin@arpbespoketravel.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed. The ICO can be contacted at ico.org.uk.

9. International Transfers

Your personal data is primarily processed and stored within the United Kingdom. Where any transfer of personal data outside the UK is necessary, we will ensure that appropriate safeguards are in place in accordance with UK data protection legislation.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.